Priya Natarajan · The Upset Landlord

Look, I’ve got about ten minutes. This is the third complaint about unit 4B this month, and now your agency is calling me too. What exactly do you need from me?

Hi Jordan, thanks for picking up. I know you’re busy. Can you tell me what’s been going on with the repair?

I’ve sent maintenance out twice. Both times nobody answered the door. I’ve got forty units and two staff.

Okay, but Ms. Alvarez has been without heat for two weeks. That’s not really acceptable.

I didn’t say it was acceptable. I said nobody was home.

You’re right, I’m sorry — two missed visits is frustrating. Could we pick a time I can confirm she’ll be there?

Thursday morning. If this falls through again I’m documenting it.

Thursday between nine and eleven works. I’ll confirm with her today and email you by five.