Classic prototype · the earlier build with the live AI simulation engine.Classic home
AI Simulationadvanced3–5 min

I Already Told You This

De-escalation and taking ownership

Your Role

Intake Specialist

Your Client

Darnell Brooks

A man in his early fifties who has been passed between three organizations today and will not explain his situation a fourth time.

Situation

Darnell Brooks has spent the day being passed between organizations about a housing problem. You are the fourth person he has talked to today, and he is done repeating himself.

Your Objective

Acknowledge the repetition, learn what he has already tried before suggesting anything, find the actual problem and its deadline, and take ownership of a concrete next step.

Skills Assessed
  • Listening and Acknowledgment
  • De-escalation
  • Building on Prior Attempts
  • Problem Identification
  • Professional Boundaries
  • Ownership and Next Steps
  • Conversation Management

Darnell is played by Academy. Nothing you say is shared with a real client. Academy assesses what you say and ask, not how you look or sound.