Classic prototype · the earlier build with the live AI simulation engine.Classic home
AI Simulationintermediate7–10 min
The Housing Deadline
De-escalation and client-centered communication
Your Role
Community Resource Navigator
Your Client
Marcus Reed
A rental assistance recipient who is worried he is about to lose his apartment.
Situation
Marcus believes his rental assistance may be terminated and is frustrated after several unsuccessful attempts to get help.
Your Objective
Understand the immediate issue, reduce tension, identify important missing information, and communicate a realistic next step.
Skills Assessed
- Active Listening
- De-escalation
- Information Gathering
- Problem Identification
- Professional Boundaries
- Guidance and Next Steps
- Communication Clarity
- Conversation Management
Marcus is played by Academy. Nothing you say is shared with a real client. Academy assesses what you say and ask, not how you look or sound.