Classic prototype · the earlier build with the live AI simulation engine.Classic home
AI Simulationintermediate3–5 min

The Quiet Client

Client-centered engagement with guarded clients

Your Role

Case Worker

Your Client

Maya Chen

A quiet young woman who came in about housing and isn't sure how much she wants to say.

Situation

Maya walked into the drop-in office and said she was told she could talk to someone about housing. She is experiencing housing instability but does not explain it; you need to discover what is actually happening.

Your Objective

Build enough trust for Maya to open up, find out what is really going on with her housing and how urgent it is, avoid assumptions, and agree on a concrete next step.

Skills Assessed
  • Open-Ended Questioning
  • Pacing and Conversational Space
  • Trust and Rapport
  • Discovery
  • Avoiding Assumptions
  • Clarifying Housing Status and Urgency
  • Guidance and Next Steps

Maya is played by Academy. Nothing you say is shared with a real client. Academy assesses what you say and ask, not how you look or sound.