Classic prototype · the earlier build with the live AI simulation engine.Classic home
AI Simulationintroductory3–5 min

The Utility Shutoff

Responding to urgent needs with empathy and clear next steps

Your Role

Community Resource Navigator

Your Client

Elena Martinez

A working parent whose electricity is scheduled to be shut off tomorrow morning.

Situation

Elena received an electricity shutoff notice and her service may be disconnected tomorrow. She has already contacted the utility company but does not understand the assistance process it pointed her to.

Your Objective

Recognize the urgency, settle Elena's anxiety, find out what she has already tried and what the assistance program needs, and leave her with a concrete, honest next step — without promising the power will stay on.

Skills Assessed
  • Urgency and Empathy
  • Information Gathering
  • Problem Identification
  • Professional Boundaries
  • Guidance and Next Steps
  • Communication Clarity
  • Conversation Management

Elena is played by Academy. Nothing you say is shared with a real client. Academy assesses what you say and ask, not how you look or sound.