Practice Studio
Denise Walker, AI character, Long-time program participant
AI character · not a real person
You’ll be speaking with
Denise Walker
Long-time program participant · 50s
Active listeningAbout 6 minutesAdvanced
Scenario briefing

When Trust Is Low

Rebuild rapport with a participant who feels let down by past case managers.

YOUR ROLE
Case Manager

Denise Walker, in her 50s, has been in your agency's program for four years. You're her third case manager this year; the last one left without a handoff. This is your first meeting.

CHARACTER BACKGROUND

Denise Walker is a long-time program participant. Rebuild rapport with a participant who feels let down by past case managers.

PRACTICE OBJECTIVES
  1. 1Listen without defending the agency
  2. 2Reflect what matters to Denise
  3. 3Offer one small, reliable commitment
There’s no live score during the conversation. You’ll get coaching afterwards.
Privacy & recording. Your conversation is transcribed to generate feedback. Audio is processed live and not stored. Private practice — results stay with you. You can pause or leave at any time.
Checking the AI connection…