Classic prototype · the earlier build with the live AI simulation engine.Classic home
SW 430 · Fall 2026 · Portland State University

Foundations of Community Resource Navigation

Prepares students to help people find, access, and keep housing, income, and health resources. Emphasizes client-centered communication, de-escalation, and working inside the limits of a navigator's role.

Instructor: Dr. Elena Park

Module 3 · De-escalation and Client-Centered Communication

  1. 1
    Understanding Housing Instability

    How rental assistance programs work, where they break down, and what clients experience when they do.

    32 min
  2. 2
    Responding to Clients Facing Housing InstabilityAI Simulation

    Practice acknowledging a frightened, frustrated client, finding out what actually happened, and leaving them with a real next step.

    49 min
  3. 3
    Documenting Client Interactions

    Turning a difficult conversation into a clear, respectful case note.

    25 min