Classic prototype · the earlier build with the live AI simulation engine.Classic home
Responding to Clients Facing Housing Instability
Practice acknowledging a frightened, frustrated client, finding out what actually happened, and leaving them with a real next step.
Activities
1 · reading
De-escalation is information gathering
Why the calmest conversations are the ones where the navigator asks the best questions.
15 min
2 · video
Professional boundaries in practice
What you can promise, what you can't, and how to say it.
9 min
3 · AI SimulationRequired
The Housing Deadline
Practice responding to a client facing an urgent housing issue.
Estimated time: 7 to 10 minutes
Skills assessed
- Active Listening
- De-escalation
- Information Gathering
- Problem Identification
- Professional Boundaries
- Guidance and Next Steps
- Communication Clarity
- Conversation Management
You play a Community Resource Navigator talking with Marcus Reed. Marcus believes his rental assistance may be terminated and is frustrated after several unsuccessful attempts to get help.
Start Simulation4 · discussion
Debrief with your cohort
Share one moment from the simulation you would handle differently.
15 min