Boundaries & Ethics
Module 1 · Foundations · Activity 1 of 3
0:00
10:00CC
What boundaries protect
A short lesson on staying with someone’s frustration long enough to understand it — and how that makes problem-solving faster, not slower.
Key takeaways
- Name the emotion before the problem.
- Ask about their experience before sharing yours.
- Offer a next step that reduces their effort.
Transcript
When someone is frustrated with you, they are usually frustrated about something real. In the next few minutes we’ll look at three moves: naming what you’re hearing, asking for their side, and offering a step that makes their life easier…