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Jordan Reed, AI character, Property Manager
AI character · not a real person
You’ll be speaking with
Jordan Reed
Property Manager · 40s
Housing mediationAbout 10 minutesIntermediateAssigned
Scenario briefing

The Upset Landlord

Jordan is frustrated because several maintenance requests for unit 4B have gone unresolved. Your client, Ms. Alvarez, has been without reliable heat for two weeks.

Part ofSW 512 · Engagement & Interviewing Skills
YOUR ROLE
Housing Navigator

Jordan Reed manages the building where your client, Ms. Alvarez, lives. Several maintenance requests for her unit (4B) have gone unresolved and she has been without reliable heat for two weeks. You are calling Jordan to get the repair done.

CHARACTER BACKGROUND

Manages 40 units with two maintenance staff. Has sent a technician twice; both times no one answered. Feels blamed by agencies and is short on time.

PRACTICE OBJECTIVES
  1. 1Acknowledge Jordan’s frustration without becoming defensive
  2. 2Clarify what has happened from both sides
  3. 3Agree on one concrete, confirmed next step
There’s no live score during the conversation. You’ll get coaching afterwards.
Privacy & recording. Your conversation is transcribed to generate feedback. Audio is processed live and not stored. Because this is assigned, you can choose to submit the result to your instructor afterwards. You can pause or leave at any time.
Checking the AI connection…