My LearningCompleteWhy first conversations matterVideo · 9 minDoneReading: The engagement mindsetReading · PDF · 14 minDoneCheck your understandingQuiz · 5 minDone 1 of 3Reflective listening when tension is highVideo · 12 minDoneDe-escalation without dismissalVideo · 11 minUp nextSimulation: The Upset LandlordAI simulation · 10 minRequired · assessedNot submitted Not startedFrom complaint to commitmentVideo · 10 minWorksheet: Agreeing on next stepsReading · PDF · 8 minModule 3 assessmentQuiz · 15 minSimulation: Roommate MediationAI simulation · 15 minRequired · assessedNot started
OrganizationOwned by Portland State University · School of Social Work
SW 512 · Engagement & Interviewing Skills
Build the core interpersonal skills of social work practice — engagement, reflective listening, and collaborative planning — through short lessons and assessed AI practice conversations.
Dr. Elena RuizDue Dec 1210 activities
MODULE 1
Foundations of engagement
MODULE 2
Listening under pressure
MODULE 3
Collaborative next steps